kgt99 Privacy Policy — How We Handle Your Data

This Privacy Policy is issued by kgt99 ("kgt99", "we", "us", or "our") and applies to all personal data collected through the kgt99 website at kgt99.bet, our mobile-optimised platform, customer support channels, and any related services we provide to players in Bangladesh and elsewhere. This policy explains our practices regarding the collection, use, storage, sharing, and protection of your personal information.

By creating a kgt99 account or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this policy, you must not use the kgt99 platform. We may update this policy from time to time; any updates will be posted on this page with a revised effective date. Continued use of the kgt99 platform after any update constitutes your acceptance of the revised policy.

kgt99 collects the following categories of personal data, depending on how you interact with our platform:

kgt99 uses your personal data only for the following lawful purposes. We do not use your data for any purpose that is incompatible with the purposes listed here:

• Account management: to create, verify, maintain, and administer your kgt99 account, including processing your registration details and KYC documentation.
• Payment processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts. Financial data is processed strictly for the purpose of completing your requested transactions.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other illegal activities that could harm you or kgt99.
• Customer support: to respond to your queries, complaints, and support requests promptly and accurately, and to maintain records of support interactions for quality assurance and dispute resolution.
• Marketing communications (opt-in only): to send you promotional offers, bonus notifications, and personalised recommendations by SMS or email, but only if you have explicitly opted in to receive such communications. You may opt out at any time by contacting [email protected] or following the unsubscribe instructions in any marketing message.

kgt99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only with the following categories of trusted partners, strictly on a need-to-know basis and under appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum financial data required to process your deposit or withdrawal transactions. These providers operate under their own privacy and security standards and are independently regulated.
• Game and software providers: Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and other certified providers may receive a pseudonymous player identifier to enable gameplay, calculate outcomes, and maintain game integrity. No directly identifiable personal data such as your name or payment details is shared with game providers.
• KYC and identity verification partners: where required to complete identity verification, we may share your identity documents with regulated KYC service providers. These providers are contractually bound to use your data only for the purpose of identity verification and to maintain appropriate security standards.
• Legal and regulatory authorities: kgt99 may disclose personal data to law enforcement agencies, courts, or other regulatory bodies where required by applicable law, court order, or regulatory obligation. We will only disclose the minimum data necessary to comply with such requirements.

In the event that kgt99 undergoes a business reorganisation, merger, or asset transfer, your personal data may be transferred to a successor entity. In such circumstances, we will notify affected players and the receiving entity will be bound by the terms of this Privacy Policy or a substantially equivalent policy.

kgt99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply: account data is retained for the duration of your active account plus a minimum of five (5) years following account closure; financial transaction records are retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements; KYC documentation is retained for a minimum of five (5) years from the date of collection or account closure, whichever is later; support communication records are retained for a period of three (3) years from the date of the last interaction.

Where personal data is no longer required for any retained purpose, kgt99 will securely delete or anonymise it. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement. If you request the deletion of your account, kgt99 will action that request subject to our retention obligations described above — data that we are legally required to retain will not be deleted ahead of the applicable retention period.

As a kgt99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all data rights requests within thirty (30) days of receipt:

Please note that certain rights may be limited where kgt99 is required to retain or process your data to comply with legal obligations, to prevent fraud, or to resolve disputes. We will always explain the reason if we are unable to fulfil a data rights request in full.

kgt99 uses cookies and similar tracking technologies on the kgt99 platform. Cookies are small text files placed on your device that help us operate the platform efficiently, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

• Essential cookies: strictly necessary for the platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymous information about how visitors use the kgt99 platform, including which pages are visited most frequently and how users navigate between sections. This data helps us improve the platform experience. Analytics cookies do not identify you personally.
• Preference cookies: used to remember your platform preferences such as language selection, so you do not need to re-enter your preferences on each visit.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the kgt99 platform. kgt99 does not currently respond to Do Not Track (DNT) browser signals, as there is no industry-wide standard for how DNT signals should be interpreted.

kgt99 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include: industry-standard SSL/TLS encryption for all data in transit between your device and our servers; encryption of sensitive data at rest including financial records and identity documents; two-factor authentication (2FA) available on all player accounts; strict internal access controls ensuring that only authorised personnel can access personal data on a need-to-know basis; regular security audits and penetration testing of the kgt99 platform infrastructure; and comprehensive staff training on data protection and privacy obligations.

Whilst kgt99 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. kgt99 therefore cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kgt99 will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

kgt99 primarily processes your personal data within Bangladesh. However, some of our service providers and technology partners are located in other countries. Where your personal data is transferred outside Bangladesh, kgt99 ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements with all third-party processors that impose data protection obligations equivalent to those applied by kgt99 itself.
• Contractual obligations requiring overseas processors to implement appropriate technical and organisational security measures to protect transferred data.
• Limiting transfers to countries or organisations that provide an adequate level of data protection as assessed by kgt99's data protection review process.

By using the kgt99 platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the operation of the platform and the provision of our services to you, subject to the safeguards described above.

The kgt99 platform is strictly intended for use by adults aged 21 years and above. kgt99 does not knowingly collect, process, or retain any personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to kgt99, please contact us immediately at [email protected] so that we can investigate and take the necessary corrective action. kgt99 actively supports responsible gaming initiatives and works to prevent underage access to gambling services.

kgt99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the effective date at the top of this page and, where the changes are significant, we will notify active players by email or via an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the kgt99 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way kgt99 handles your personal data, please contact our data protection team at [email protected]. Please include your registered username and a clear description of your query in all correspondence. Our team is available 24/7 and aims to acknowledge all privacy-related enquiries within twenty-four (24) hours and to resolve them within thirty (30) days.